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IS Capabilities for robotic Process Automation: Feeny-Willcocks Framework Revisited
Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, Information Systems and Digitalization.ORCID iD: 0000-0002-3416-4412
Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-2422-0900
2022 (English)In: ECIS 2022 Research Papers. 127. / [ed] Roman Beck, Dana Petcu, Marin Fotache, Sabine Matook, Remko Helms, Martin Wiener, Lazar Rusu, Tuure Tuunanen, Association for Information Systems, 2022, article id 1719Conference paper, Published paper (Refereed)
Abstract [en]

This paper discusses the need of IS capabilities when introducing Robotic Process Automation (RPA) from a suppliers' perspective. This perspective is vital because of the lack of research and because suppliers of technology have extensive experience and influence during a customer's adoption of RPA. RPA adoption requires developing a relationship consisting of internal and external actors with potential mutual benefits that will be further explored in this paper. For analysis, we revisit an existing framework by Feeny-Willcocks focused on critical core IS capabilities for exploiting new technologies. Therefore, the discussions presented in this paper will complement existing internal perspectives on the adoption of RPA. Our conclusions point towards the benefits of applying the suggested framework in an RPA context. The framework enables a systemic overview of essential organizational capabilities, relationships and dimensions when successfully exploiting RPA. The framework also assists in clarifying which capabilities are crucial and reveals necessary dependencies between them.

Place, publisher, year, edition, pages
Association for Information Systems, 2022. article id 1719
National Category
Information Systems
Identifiers
URN: urn:nbn:se:liu:diva-208811ISBN: 9781958200025 (print)OAI: oai:DiVA.org:liu-208811DiVA, id: diva2:1908232
Conference
30th European Conference on Information Systems - New Horizons in Digitally United Societies, ECIS 2022, Timisoara, Romania, June 18-24, 2022
Available from: 2024-10-25 Created: 2024-10-25 Last updated: 2025-09-01Bibliographically approved

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Johansson, BjörnSöderström, Fredrik

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Total: 69 hits
CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
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  • nn-NB
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  • Other locale
More languages
Output format
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