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Information push strategies in e-commerce:emotional and cognitive mechanisms shaping purchase decisions: multi-method approaches
Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, Business Administration. GOVCOPP - The Research Unit On Governance, Competitiveness and Public Policies, University of Aveiro, Portugal.ORCID iD: 0009-0002-1874-2056
2025 (English)In: Journal of Marketing Analytics, ISSN 2050-3318, E-ISSN 2050-3326Article in journal (Refereed) Epub ahead of print
Abstract [en]

This study investigates the impact of Information Push Notifications (IPNs) on consumer sentiment, cognitive appraisals, and behavioral outcomes in the Chinese e-commerce market using the Affect-as-Information Theory (AIT). A mixed-method approach was adopted, combining PLS-SEM, unobserved heterogeneity analysis (FIMIX-PLS and PLS-POS), and fsQCA, with data analyzed using Python 3.11.4 and SmartPLS 4.1. The findings reveal that perceived usefulness, ease of use, and information targeting significantly influence emotional responses (pleasure, fear of missing out) and cognitive appraisals (trust, perceived information burden), which mediate purchase intentions and behaviors. Practical contributions include strategies for optimizing notification design to enhance engagement. The study offers theoretical suggestions into AIT's application in e-commerce, demonstrating equifinality and heterogeneity in consumer decision-making. This research contributes originality by integrating advanced analytical tools to explore complex causal mechanisms.

Place, publisher, year, edition, pages
PALGRAVE MACMILLAN LTD , 2025.
Keywords [en]
Push notifications; Affect-as-information theory; Cognitive appraisals; Affective appraisals; Outcome behavior
National Category
Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-212021DOI: 10.1057/s41270-024-00372-5ISI: 001424204400001Scopus ID: 2-s2.0-85218145093OAI: oai:DiVA.org:liu-212021DiVA, id: diva2:1942412
Available from: 2025-03-05 Created: 2025-03-05 Last updated: 2025-09-26

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Gary, Joston

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf