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Open quality in the digitalization era: concept, principles, and implementation framework
Sungkyunkwan Univ, South Korea.
Sungkyunkwan Univ, South Korea; Dawood Univ Engn & Technol, Pakistan.
Lund Univ, Sweden.
Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.
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2025 (English)In: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371Article in journal (Refereed) Epub ahead of print
Abstract [en]

Quality goals have evolved according to the industrial revolution stages from 'Small Quality' to 'Big Quality' and now to 'Open Quality' in the digital transformation era. This study systematically reviews the chronological development of quality paradigms describing how quality management has evolved from Small to Big to Open Quality. We delineate the concept of Open Quality, emphasizing MTCI-based approach: measurability, traceability, connectivity, and integration. An implementation framework is also presented for the practical adoption of the Open Quality concept along with six key principles. The proposed framework is finally validated through a case study in a South Korean defense company.

Place, publisher, year, edition, pages
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD , 2025.
Keywords [en]
Digital transformation, quality management, open quality, quality optimization, measurability, traceability, connectivity, integration
National Category
Reliability and Maintenance
Identifiers
URN: urn:nbn:se:liu:diva-212344DOI: 10.1080/14783363.2025.2472951ISI: 001435664900001Scopus ID: 2-s2.0-86000264696OAI: oai:DiVA.org:liu-212344DiVA, id: diva2:1945700
Available from: 2025-03-19 Created: 2025-03-19 Last updated: 2025-04-10

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The full text will be freely available from 2026-09-03 10:22
Available from 2026-09-03 10:22

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Dahlgaard, Jens Jörn
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  • nn-NB
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  • Other locale
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Output format
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