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Design Principles for Product-Service-Software-System Innovation for Healthcare Manufacturers
Fraunhofer IMW, Germany; Univ Leipzig, Germany.
Ruhr Univ Bochum, Germany.
Aston Business Sch, England.
Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences. Fraunhofer IMW, Germany; Univ St Gallen, Switzerland.ORCID iD: 0000-0003-2933-244X
2024 (English)In: PROCEEDINGS OF THE 57TH ANNUAL HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES, HICSS , 2024, p. 997-1006Conference paper, Published paper (Refereed)
Abstract [en]

Healthcare equipment manufacturers face the challenge of service innovation while simultaneously ensuring profitability and sustainability. However, service innovation fostered by digitalization seems promising to overcome these challenges through an innovative service offering leading towards Product-Service-Software-Systems (PSSS). In addition, the role of service design could be leveraged to create these new services successfully. Thus, this study contributes by further complementing service design and service innovation research with a design science approach. We present how a healthcare manufacturer can drive a transition to digital servitization by utilizing six design principles to offer PSSS innovation.

Place, publisher, year, edition, pages
HICSS , 2024. p. 997-1006
Series
Hawaii International Conference on System Sciences
Keywords [en]
PSSS; Service Design; Digital Servitization; Service Innovation; Design Principles
National Category
Design
Identifiers
URN: urn:nbn:se:liu:diva-212409DOI: 10.24251/HICSS.2024.121ISI: 001301787501011ISBN: 9780998133171 (print)OAI: oai:DiVA.org:liu-212409DiVA, id: diva2:1945853
Conference
57th Hawaii International Conference on System Sciences (HICSS), Honolulu, HI, jan 03-06, 2024
Available from: 2025-03-19 Created: 2025-03-19 Last updated: 2025-03-19

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Total: 116 hits
CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf