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The raison d'être of diffusion intermediaries in solar and wind power in Sweden
Department of technology management and economics, Chalmers University of Technology, Gothenburg, Sweden.
2019 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

Renewable energy technologies such as solar photovoltaics (PV) and wind power are now mature enough to be utilized as a means to build a sustainable energy system. Regardless, the diffusion of these technologies is not always a seamless process since it involves many actors and complex implementation procedures. Therefore, there is a need for actors that can facilitate the diffusion of these technologies. Diffusion intermediaries such as project developers can play a crucial role in this regard, by acting between input providers such as technology suppliers and adopters to facilitate the implementation of these technologies. This thesis scrutinizes the raison d'être (reason for being) of diffusion intermediaries by focusing on the activities of and value generation by solar and wind power diffusion intermediaries in Sweden.

The thesis is based on qualitative methods, including a qualitative survey with semi-structured interviews of diffusion intermediaries in Sweden, a one-month longitudinal embedded case study of one solar PV intermediary in Sweden, and a longitudinal multiple case study of six large-scale projects. The results of these studies are presented in a compiled synthesis and three appended papers.

The findings of these studies indicate that the raison d'être of diffusion intermediaries is to broker between at least two other parties in implementation projects. A literature review revealed that scholars do not always succeed in explicating the in-betweenness of intermediaries. By contrasting intermediation activities with other activities, it was possible to provide a more complete and nuanced understanding of the complex context that diffusion intermediaries are part of. The results reflect that diffusion intermediaries are, to some extent, involved in one-to-one activities that can be important in satisfying adopters’ needs. The results also revealed that value creation in implementation projects unfolds during the collaboration and that a potentially fruitful approach aims at focusing on value co-creation with adopters. It is also seen that it is possible to view intermediation as an iterative process consisting of both intermediation and other activities in different phases of implementation, which oftentimes starts and ends with non-intermediation activities.

These results have several policy and managerial implications. Managers are recommended to focus on adapting their services to match the different needs of adopters. Policy makers should consider the multifaceted activities that diffusion intermediaries conduct in order to make seemingly complex implementation procedures appear simple and comprehensible to adopters. Future research can focus on additional deep longitudinal case studies of diffusion intermediaries to provide a more detailed understanding of the activities associated with brokering in different empirical contexts.

Place, publisher, year, edition, pages
Gothenburg: Chalmers , 2019. , p. 76
National Category
Other Engineering and Technologies
Identifiers
URN: urn:nbn:se:liu:diva-223777OAI: oai:DiVA.org:liu-223777DiVA, id: diva2:2059193
Available from: 2026-05-11 Created: 2026-05-11 Last updated: 2026-05-11Bibliographically approved
List of papers
1. The value creation of diffusion intermediaries: Brokering mechanisms and trade-offs in solar and wind power in Sweden
Open this publication in new window or tab >>The value creation of diffusion intermediaries: Brokering mechanisms and trade-offs in solar and wind power in Sweden
2020 (English)In: Journal of Cleaner Production, ISSN 0959-6526, E-ISSN 1879-1786, Vol. 251, article id 119640Article in journal (Refereed) Published
Abstract [en]

This paper focuses on diffusion-oriented innovation intermediaries (“diffusion intermediaries”), i.e. actors that function as brokers between technology adopters and the providers of resources needed to implement a new technology that is available more or less “off-the-shelf”. It investigates how such actors create value for adopters of new technologies as well as the trade-offs they face. An interview-based, qualitative survey of 14 Swedish consultants and project developers involved in solar PV and wind power reveals that diffusion intermediaries create value mainly through technology transfer and coordination of various actors throughout the planning and implementation of turnkey projects. There is evidence of trade-offs related to value capture as well as between different value dimensions (e.g. between quality control and legitimacy). These findings have important implications for the design of strategies and policies to leverage value creation and handle trade-offs to avoid negative effects on projects, companies, and the overall diffusion of cleaner technologies. 

Place, publisher, year, edition, pages
Elsevier, 2020
Keywords
Innovation intermediary, Broker, Intermediation, Business model, Value capture
National Category
Other Engineering and Technologies
Identifiers
urn:nbn:se:liu:diva-223776 (URN)10.1016/j.jclepro.2019.119640 (DOI)000510823700125 ()2-s2.0-85076535924 (Scopus ID)
Funder
Swedish Energy Agency
Available from: 2026-05-11 Created: 2026-05-11 Last updated: 2026-05-11
2. Intermediation services and adopter expectations and demands during the implementation of renewable electricity innovation – Match or mismatch?
Open this publication in new window or tab >>Intermediation services and adopter expectations and demands during the implementation of renewable electricity innovation – Match or mismatch?
2019 (English)In: Journal of Cleaner Production, ISSN 0959-6526, E-ISSN 1879-1786, Vol. 214, p. 837-847Article in journal (Refereed) Published
Abstract [en]

To limit the irreversible consequences of global warming, it is crucial that new actors adopt renewable electricity technologies. This type of innovation is, however, complex to implement, which is the reason adopters often contract with intermediaries for support services, e.g., project developers or installers. Previous studies have underlined that it is difficult for intermediaries to provide services that fully satisfy different types of adopters. Contributing to the previous research on customer satisfaction of services and innovation intermediaries, this article identifies adopters' expectations when adopting photovoltaic technology and analyzes whether such expectations match with the services provided by intermediaries. A cross-case analysis of photovoltaic projects was performed. Results underline that motives and driving forces for adopting the technology influences how adopters select intermediaries as well as what they expect from the services provided by intermediaries. The study finally contributes with some recommendations for intermediary organizations that want to improve and adapt their services to match their clients’ expectations and demands. 

National Category
Other Engineering and Technologies
Identifiers
urn:nbn:se:liu:diva-223775 (URN)10.1016/j.jclepro.2019.01.034 (DOI)000458228300077 ()2-s2.0-85060348836 (Scopus ID)
Funder
Swedish Energy Agency, 40642-1
Available from: 2026-05-11 Created: 2026-05-11 Last updated: 2026-05-11

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