This chapter presents findings from using the Functional Resonance Analysis Method (FRAM) to identify potential sources of functional resonance in a novel shore-based navigational assistance service, that is, a way to provide remote pilotage to merchant ships. As the new service is still under development, many questions remain, such as what complexities arise when a marine pilot is moved to shore and what could be the potential sources of risks in such an instance. To identify an initial set of functions for the novel service, a hierarchical task analysis (HTA) was conducted based on expert input, procedures, and process documentation. Subsequently, a task diagram and knowledge audit of an Applied Cognitive Task Analysis (ACTA) were conducted with four marine pilots. This aimed to uncover functions not identified in the procedures and to obtain information on potential sources of variability. The results from the analysis highlight the change of roles between a ship’s crew and the pilot when navigational assistance is provided from shore. The preliminary results also indicate that the novel service requires means to monitor and identify potential functional resonance quickly, as the ability of the shore-based pilot to manage and control variability during the pilotage is limited.